Success story:

+28% IMPROVED RECOVERY DURING EHR CONVERSION

Read the Success Story

“PFS Group was assigned legacy A/R with recovery goals, given data and work paths. Their success is well beyond our expectations. We have enjoyed the partnership, skill and drive that PFS Group has brought.”

–VP of Revenue Cycle, Southern Health System

BENEFICIARIES

One of America's leading academic medical centers and community hospitals recognized by U.S. News & World Report.

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THE CHALLENGE

Our client needed to move their insurance collections team from their legacy accounts receivable system to the new Epic platform, while ensuring that cash collections remained consistent throughout the transition. Additionally, the client’s legacy system utilized an outdated communication standard as part of their health information system (HIS), which severely limited their ability to interface with more modern systems.

THE RESULTS

Our client chose PFS Group on the strength of nearly a decade of proven capabilities with commercial insurance collections. Our insurance team delivered beyond our client’s expectations: rather than maintaining the historical collection rate of 55%, PFS Group returned 83% net recovery. Additionally, during implementation our experienced IT team was able to modify the client’s outdated interfaces to work with both new and existing HIS systems.

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