“The number of complaints we received after migrating to PFS Group decreased significantly.”
–VP of Revenue Cycle, Northeastern Health System
Our client is a not-for-profit health system which provides acute-care, primary and emergency care, behavioral health, physical therapy and a teaching hospital for a large Northeastern metro city.
At a 9% collection rate, our client needed to improve their bottom line beyond subsistence revenue. At the same time, however, an influx of patient complaints indicated that a harder-line approach was causing more harm than good: to both payer receptivity and overall brand perception.
Our client approached PFS Group to handle their direct-to-patient “soft billings” for true self pay and balance-after-insurance payers; effectively earning us sole responsibility for the entire account resolution process. Within six months of hiring PFS Group, our client saw its collection rate jump up to 13% in a demographically challenged area of the country, with a simultaneous decrease in the number of patient complaints over the same period.