PATIENT BALANCE MANAGEMENT | CUSTOMER SERVICE

ENSURE PATIENT SATISFACTION.

PFS Group offers patient balance management by providing trained staff and technology to handle your self-pay and balance after insurance receivables. We are confident in our ability and offer processes that bring synergy to your operations allowing you and your team to focus on other areas of your revenue cycle.

EMPOWER A SEAMLESS EXPERIENCE

Revenue cycle improvement requires a combination of technology, people and process refinement. Working in your brand and mission, our in-depth experience will save you time and reduce costs while eliminating workflow disruption.

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NAVIGATE THE COMPLEXITIES

Updating revenue cycle processes are challenging, especially for organizations that lack the resources or staff needed to navigate the complexities of today's communication, billing and payment landscape. To overcome these challenges, many health systems and provider organizations partner with us to help them drive revenue cycle improvement.

ALIGN YOUR ORGANIZATION

Hospitals and health systems across the nation are acquiring physician practices as they seek to expand their scale and services. Learn how we bridge the gap between physician and hospital billing to help you achieve your organization's financial goals.

KEY BENEFITS OF OUR PATIENT BALANCE MANAGEMENT PROGRAM

INCREASE REVENUE

Reduce A/R aging and significantly
increase your balance after
insurance and self-pay collections.

MAXIMIZE EFFICIENCY

Timely resolution of account
balances with a measurable
reduction in abandonment rates and
consistent performance.

IMPROVE PATIENT EXPERIENCE

As an extension of your business
office we provide streamlined
solutions that put your patient first.

DECREASE STAFF COST

Our dedicated and AAHAM certified
staff is committed to answering your
patients’ questions with sincerity and
clarity.

“We just felt the self-pay collection rate should be higher and it turns out it could be. Within six months, we experienced significant improvements.”

–VP of Revenue Cycle, Northeast Health System

SEE HOW MUCH WE CAN INCREASE YOUR CASH

Let us analyze your ATB report* to show how you can yield a positive financial impact in your organization. 

*We guarantee that your data will remain confidential