Join a Team that Cares

PFS Group relies on compassionate people who strive to make the world a little better every day by improving the healthcare billing experience for patients and providers. Our success depends on the strength of our team. As a PFS Group employee, you’ll work closely with dedicated leaders who are committed to building an innovative and rewarding place to work. Please look through the available opportunities below, familiarize yourself with our industry-leading benefits package, and see what our employees are saying about their time at PFS Group.

After completing our Online Application, you’ll be returned to the home page. Thank you for your submission, and we look forward to hearing from you!

Online Application

Bilingual Medical Call Center – CSR

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Houston, Texas; Crystal City, Texas

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Location:

  • Houston, TX
  • Crystal City, TX

Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.

Requirements:

  • Medical customer service, patient account resolution, insurance and/or call center experience
  • Professional presentation with clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving and research skills
  • Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
  • Good computer skills
  • Excellent documentation skills
  • Demonstrated stable work history
  • Excellent documentation skills
  • Demonstrated stable work history
  • Bilingual

Customer Service Representative

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Houston, Texas; Crystal City, Texas; Morrisville, North Carolina

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Location:

  • Houston, TX
  • Crystal City, TX
  • Morrisville, North Carolina

Wanted: Enthusiastic self-starters with excellent communication, organizational and multi-tasking skills to join a team-oriented, fast-paced environment. With an excellent training program, experience is preferred but not required, so get paid to learn on the job and grow with us!

Opportunities available:

  • Inbound Customer Service
  • Outbound Customer Service
  • Data Entry/Posting

Responsibilities include:

  • Communicating with patients to help them resolve their healthcare accounts
  • Resolving issues, setting payment expectations, arranging payments and requesting information from patients

Preferable skills/experience:

  • Medical collection experience
  • Medical insurance billing experience
  • Strong customer service experience
  • Ability to work well under pressure
  • Outstanding listening, communication and problem-solving skills
  • Professional appearance
  • Bilingual a plus

On-Site Support Representative

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Centennial, Colorado; Oceanport, New Jersey; Cincinnati, Ohio

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Location:

  • Centennial, Colorado
  • Oceanport, New Jersey
  • Cincinnati, Ohio

Insurance Account Resolution Specialist

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Houston, Texas

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Location:

  • Houston, Texas

Wanted: Individuals with extensive experience assisting hospitals and their patients to resolve unprocessed insurance accounts. The candidates should possess excellent communication, organizational and multi-tasking skills and be able to work in a fast-paced environment. Knowledge of HIPAA is also expected. Also, any certifications by HFMA, AAHAM will be recognized and rewarded. If you do not yet possess these credentials, we will help you achieve them through our employer-supported continuing education program.

Responsibilities include:

  • Assist patients and their insurance carriers to resolve open account balances.
  • Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
  • Review an average of 70+claims per day.

Skills/Experience required:

  • High school diploma/GED
  • Medical account resolution experience
  • Medical insurance billing experience a plus
  • Strong customer service skills
  • Ability to work well under pressure and with others
  • Outstanding listening, communication and problem-solving skills
  • Professional approach and appearance
  • 10-key proficient
  • Typing of 50 WPM minimum

M/F/H/V/EOE/AA
All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.

Insurance Verification Representative

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Morrisville, North Carolina

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Location:

  • Morrisville, North Carolina

Account Executive

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The Account Executive (AE) is responsible for ensuring that a client’s needs are met as required in the Master Services Agreement with the client and that the internal project goals are achieved. The AE must be able to maintain composure, remain calm, and manage adverse and/or high-stress situations. The AE assists in the supervision of Project Coordinators (PC) and Liaisons.

Essential Functions:

  • Responding and following-up on any client issues immediately and providing communication, resolution, and feedback to the client. Initial response must be within one hour of issue being reported. Resolution may be longer, but client must be kept updated on progress.
  • Implement and monitor service lines to improve the accounts receivable performance for our clients and report the achievements
  • Responsible for communicating to the Executive Team any client-related concern or potential issue before it reaches crisis mode
  • Assisting the VP or Director of Client Management in developing a plan of action for client-related concerns and potential threats to minimize escalated issues.
  • Preparing Month End Executive Overview Reports for clients and communicating results to the client. Month-End Reports are due to the client by the 5th working day or 2 days after internal distribution.
  • Approving and ensuring accuracy of monthly/bi-monthly client invoices. Invoices must be approved for delivery on the 1st day of the month OR the date designated by the Executive Team.
  • Approving and ensuring accuracy of weekly bad debt offloads.
  • Maintaining and communicating issues and successes on the Customer Service Log.
  • Proactively identify and communicating trends to the client and internally to PFS Group teams.
  • Proactively identify and document achievements of the projects and report them to the internal teams at PFS Group and the client
  • Preparing Client Issue summaries to be sent to internal leadership weekly. These reports are due each Friday between NOON and 4PM CST.
  • Project Comparative Reports completed monthly by the 5th working day or 2 days after internal distribution.
  • Facilitating monthly/bi-weekly Operational Meetings with clients.
  • Facilitating monthly/bi-weekly Workgroup meetings with internal staff.
  • Supervising Project Coordinators and Onsite Liaisons, including support, motivation and evaluating performance.
  • Communicating client specific information to the Operations Team.
  • Completing daily project quality assurance functions including the Daily Operations Report, the Status Code Aging, the Statement Check Report and Tickler QA.
  • Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Strong mathematical and analytical skills
  • Strong organizational skills
  • Strong attention to detail
  • Customer service principles and practices
  • Confidentiality a must

Performance Standards

  • ATB inventory over 120 days from assignment less than 3%
  • Meeting monthly collections goals as determined by the Executive Team
  • Meeting status code aging standards

Education and Experience

  • At least four years in the hospital revenue cycle industry
  • Stable job history

Preferences

  • At least two years’ management experience
  • Bachelor’s Degree strongly preferred
  • CRCE, CRCP or CRCS strongly preferred (CRCS must be acquired upon hire)
  • Non-smoker

Our Benefits Include:

A Friendly, Welcoming Work Environment

Opportunities for Career Growth

Medical, Dental, & Vision Insurance

Life Insurance

Short & Long-Term Disability Insurance

Monthly Contests, Cash Bonuses, Fun Prizes

Profit-Sharing Program

401(k)

PFS University: Employee Education Program

DailyPay

Ways to Reach Us

Fill out our Online Application or visit us at the next job fair listed here. Be sure to bring a current copy of your resume.

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I have worked at PFS Group for 2 years and recommend the company. PFS Group offers a fast paced, exciting environment where you can develop effective people skills, competent technical skills, and sound hospital billing knowledge.

Linda T.

Great work environment and management. Awesome lead supervisors and communication.

Jose A.

My time with PFS Group has been great. I’ve learned so much and continue learning on a daily basis. Thank you to everyone at PFS for all the motivation and support.

Maria S.

I love interacting with patients. Being able to help them work out billing issues and delivering positive news like financial assistance awards is really rewarding.

Roger W.

One of the best places I’ve ever worked in my 27 years being here. Everyone is very polite and they treat us like family.

Chassidy M.

The positive thing about the job and they are willing to invest in their employee’s growth. I look forward to developing others so that they can be efficient in their role to assist our patients.

Jasmine W.

So far, this job has been the best that I have had. It’s a great work environment and I feel encouraged by the feedback I get from my manager.

Camila F.

PFS Group has been very good to me. Thank you, PFS!

Eduardo V.

I love working at PFS Group. It’s fast-paced and the people are friendly and cooperative. I appreciate the experience and the engaging team-oriented environment.

Quanisha J.

I enjoy my job because we get to put smiles on people’s faces and show we care. I’m here for my people! Our reps are here daily to make that happen!

Cynthia M.

PFS Group is really great. They provide food for employees, and you really feel like they care.

Chris R.

PFS is great. Thanks for all your appreciation given throughout the year. Very grateful. Cheers to 20 more years! 🙂

Jeanine P.