Bilingual Medical Call Center–CSR

Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.

Requirements:

Medical customer service, patient account resolution, insurance and/or call center experience

Professional presentation with clear verbal communication, proper grammar and articulation

Excellent listening, interpersonal, teamwork, problem-solving and research skills

Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment

Good computer skills

Excellent documentation skills

Demonstrated stable work history

Excellent documentation skills

Demonstrated stable work history

Bilingual