We need people to join our team.

Our Team

At PFS Group, you’ll find passionate people from all walks of life working together to make the world a little better every day. Come work with us.

Victor Espinoza - PFS Group Team
VICTOR ESPINOZA

1. Describe your current role at PFS Group and your responsibilities

Client Manager for Saint Francis, Oklahoma Heart and Northside Insurance and Offload Department Manager. Management development/training

2. What’s your favorite thing about working at PFS Group?

The opportunities that are out there for anyone that wants it, also that it’s a family owned business and the owners are involved.

3. What are your passions outside PFS Group?

Golf and motorcycles.

4. Personal motto?

Action is the foundation key to all success.

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

18 years

Victor Espinoza
Client Manager

Stephen Rogers - PFS Group Team
STEPHEN ROGERS

1. Describe your current role at PFS Group and your responsibilities.

I’m a Project Manager. My responsibilities include all that is necessary to ensure that my projects run smoothly, do not cause patient complaints, and are profitable. Ultimately, anything and everything that occurs with my project is my responsibility. Currently, I am in charge of the Houston Methodist project.

2. What’s your favorite thing about working at PFS Group?

Opportunities. Ever since I started here on the dialer in Outbound, there have been opportunities available. It’s been up to me to pursue them and do what was/is necessary to take advantage of those opportunities, but they’ve been here. In my time at PFS, I have come from having a job and trying to pay bills, to supporting a family and building a career. I’ve worked at other companies where opportunities are available up to a point, and I’ve worked for places where those above you do not take a vested interest in helping you grow. That’s not the case at PFS Group, and it starts with opportunity.

3. What are your passions outside PFS Group?

Aside from my wife, my biggest one would be playing guitar, which I’ve done for 20 years. Additionally, I love music, golf, and the outdoors (hunting and fishing).

4. Personal motto?

I have two. “…in all things God works for the good of those who love Him, who have been called according to His purpose.” Romans 8:28. And, “You don’t get what you don’t ask for.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

6.5, all at PFS Group.

 

Stephen Rogers
Project Manager

Desiree Adams - PFS Group Team
DESIREE ADAMS

1. Describe your current role at PFS Group and your responsibilities

I am a Customer Service Supervisor in the outbound department (OB). I supervise Customer Service Representatives (CSRs) to ensure they are able to assist our patient population to the best of their ability while meeting their daily production goals. I motivate them by utilizing team building activities and discussions to help increase loyalty and focus. I am also responsible for working with my peers to identify and resolve any issues that may affect the OB department in a negative way.

2. What’s your favorite thing about working at PFS Group?

The growth and the ability to learn new things. Your previous experience or lack thereof will not hold you back from career advancements here at PFSG. The leadership team pushes you to think for yourself instead of relying on them to always assist you which will in turn, will lead you on the career path that you’ve always wanted. Also knowing that what I do not only makes a difference in the lives of my employees but also impacts the patient population we assist on a daily basis.

3. What are your passions outside PFS Group?

I’m a huge movie buff and I love watching action movies (old and new). I also love cooking and trying out new recipes at home, but my biggest passion would have to be my children.

4. Personal motto?

My psychology professor shared this quote with the class on the first day and it’s stuck with me ever since. “The early bird gets the worm, but the second mouse gets the cheese.” To me this means it’s not always a good thing to be first at doing something, there’s consequences in everything you do so think about your next move before you rush into it.

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

I have been a Supervisor for about a year and half now but I’ve been in customer service for over 15 years.

Desiree Adams
Customer Service Supervisor

Kelsie Manning - PFS Group Team
KELSIE MANNING

1. Describe your current role at PFS Group and your responsibilities.

I am an Implementation Coordinator & Project Manager. My responsibilities include assisting with the implementation of new clients/projects and existing project conversions by communicating with clients, organizing, planning and facilitating IT implementation meetings prior to go-live. I manage, measure and evaluate the Centegra hospital and physicians A/R, review and resolve any patient complaints and complete monthly project analysis reports.

2. What’s your favorite thing about working at PFS Group?

Team efforts. Everyone is always so willing and available to help any time you need it.

3. What are your passions outside PFS Group?

Playing volleyball/exercising, traveling, interior decorating.

4. Personal motto?

“Life isn’t about waiting for the storm to pass, it’s about learning to dance in the rain.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

4 years.

Kelsie Manning
Implementation Coordinator
& Project Manager

Rachel Hall - PFS Group Team
RACHEL HALL

1. Describe your current role at PFS Group and your responsibilities.

Operations Insurance Department Manager/ Bad Debt Department Manager. My responsibilities include daily management of the Hospital Insurance receivable accounts. Managing and maintaining our insurance department functions and processes. In addition to maintaining a quality service by establishing and enforcing organization standards.

2. What’s your favorite thing about working at PFS Group?

It is great to work with a group that cares about their company and doing a good job. I work in an environment where honesty, hard work, and integrity still exist.

3. What are your passions outside PFS Group?

Spending quality time with family. Reading. Scrap booking.

4. Personal motto?

“Every Accomplishment Starts with the Decision to Try”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

21 Years

Rachel Hall
Insurance Department Manager

Cecil George - PFS Group Team
CECIL GEORGE

1. Describe your current role at the firm and your responsibilities.

Sr. Support Houston- SFHS/OK Heart. Manage onsites. monitor and work inventory to maintain account flow.

2. What’s your favorite thing about working at PFS Group?

Knowing that there is plenty of opportunity for growth.

3. What are your passions outside PFS Group?

Basketball. Sporting video games. Fine dining.

4. Personal Motto?

“If you’re not first, then you’re last”

5. Number of Years you’ve worked in your field of expertise (not just here at PFS Group)?

8 years

Cecil George
Senior Support – Houston

Ashley Huerta - PFS Group Team
ASHLEY HUERTA

1. Describe your current role at PFS Group and your responsibilities.

I am an Offload Analyst. In my role, I review daily inventory and create bad debt return files to ensure all aged accounts are sent back to our hospital clients based on their criteria.

2. What’s your favorite thing about working at PFS Group?

The endless learning opportunities.

3. What are your passions outside PFS Group?

Softball, couponing and spending time with my baby.

4. Personal motto?

“God grant me the Serenity to accept the things I cannot change, courage to change the things I can and wisdom to know the difference.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

8 years.

Ashley Huerta
Offload Analyst

Samantha Smith - PFS Group Team
SAMANTHA SMITH

1. Describe your current role at PFS Group and your responsibilities.

Currently, I am the Project Manager for three clients; CHI St. Luke’s, UTMB, and Adena. I manage each project and the onsites associated with each project. I work directly with each client on a day to day basis to further the relationship between PFS and the client.

2. What’s your favorite thing about working at PFS Group?

My favorite thing about PFS is that each person is very dedicated and loyal to PFS. Each person brings a different personality and job knowledge and together we make PFS great.

3. What are your passions outside PFS Group?

Outside of work, I like to spend time with my friends and family. I enjoy spending time with my son and going on different adventures with him.

4. Personal motto?

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

3.5 years.

Samantha Smith
Project Manager

Current Job Opportunities

Our success as a company depends on the strength of our team. We work closely with our employees to build an innovative,
creative and rewarding work environment.

Wanted: Individuals with extensive experience assisting hospitals and their patients to resolve unprocessed insurance accounts. The candidates should possess excellent communication, organizational and multi-tasking skills and be able to work in a fast-paced environment. Knowledge of HIPAA is also expected. Also, any certifications by HFMA, AAHAM will be recognized and rewarded. If you do not yet possess these credentials, we will help you achieve them through our employer-supported continuing education program.

Responsibilities include:

  • Assist patients and their insurance carriers to resolve open account balances.
  • Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
  • Review an average of 70+claims per day.

Skills/Experience required:

  • High school diploma/GED
  • Medical account resolution experience
  • Medical insurance billing experience a plus
  • Strong customer service skills
  • Ability to work well under pressure and with others
  • Outstanding listening, communication and problem-solving skills
  • Professional approach and appearance
  • 10-key proficient
  • Typing of 50 WPM minimum

M/F/H/V/EOE/AA

All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.

Click Here to Apply for this Job
Wanted: Enthusiastic self-starters with excellent communication, organizational and multi-tasking skills to join a team-oriented, fast-paced environment. With an excellent training program, experience is preferred but not required, so get paid to learn on the job and grow with us!

Opportunities available:

  • Inbound Customer Service
  • Outbound Customer Service
  • Data Entry/Posting

Responsibilities include:

  • Communicating with patients to help them resolve their healthcare accounts
  • Resolving issues, setting payment expectations, arranging payments and requesting information from patients

Preferable skills/experience:

  • Medical collection experience
  • Medical insurance billing experience
  • Strong customer service experience
  • Ability to work well under pressure
  • Outstanding listening, communication and problem-solving skills
  • Professional appearance
  • Bilingual a plus

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Wanted: Under the supervision of the Insurance Manager, this position is responsible for initiating bad debt calls and answering telephone call inquiries while providing excellent customer service to patients resolving longer term unresolved accounts, assisting them by providing avenues for finalization of their account. It is responsible for researching and resolving questions and account issues to ensure client balances are resolved. Position does require extensive call volume to patients and insurance companies.

Requirements:

  • Collections or call center experience
  • Outstanding listening, communication, problem-solving and research skills
  • Good computer skills
  • Strong customer service experience demonstrating compassion and concern along with some assertiveness skills
  • Ability to work well under pressure and multi-task routinely
  • Professional presentation/appearance/demeanor
  • Demonstrated stable work history

Preferences:

  • Ability to speak Spanish fluently
  • CUBS computer system experience
  • Prior call center experience
  • Non-smoker preferred

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Wanted: Under general supervision, the Help Desk/Computer Technician provides first level customer support to on-site and/or off-site users. The position troubleshoots and repairs general hardware and software in an office environment for an established, growing healthcare-related call center organization with a 400+ user base with branch facilities across other US cities.
Essential Functions:

  • Performs IMAC within the following services:
    • ADUC
    • Exchange Mailboxes
    • File Shares
    • Desktop/Laptop Equipment
    • Desktop Office Software
    • Basic VOIP Configurations
    • Basic Phone Equipment Troubleshooting
  • Diagnose and quickly resolve a wide range of Windows applications and basic networking problems to help minimize user downtime
  • Receives and processes inbound communications to the Help Desk from internal customers.
  • Investigate and resolve, when possible, any problems or conflicts that involve network, server, printing, or workstation services.
  • Monitor and maintain ticket system prioritizing tickets based on time when entered in the queue.
  • Does what is necessary to minimize down time for users.
  • Provides and maintains security and data integrity measures.
  • Other duties as assigned in our team-oriented environment
  • Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients
  • Other duties as assigned in our team-oriented environment

Knowledge, Skills, And Abilities:

  • Demonstrates effective verbal and written communication skills to work with team members, staff from all levels of the organization, and/or business partners in a variety of situations.
  • Maintains professionalism in conduct and utilizes good judgment in decision making.
  • Overall good customer support experience soft skills
  • Developed time management skills
    • Consistently arrive at work on time
    • Consistently maintain good regular attendance in order to dependably meet the needs of coworkers, customers, clients, and projects
    • Manage, plan, schedule, and document work accordingly
  • Willing and capable of learning new strategies, acquiring new skills, gaining knowledge and willingness to develop professional expertise and skill set
  • Aware of HIPAA and its regulations as it pertains to an IT Infrastructure and its applicable information
  • Can competently self-teach

Education & Experience

  • At least one year of entry-level technical support experience resolving user and system issues, or equivalent education
  • Windows 7 and later troubleshooting and repair experience
  • Office productivity software troubleshooting and repair experience
  • Basic computer connectivity and network troubleshooting experience

Preferences

  • Technical support experience in a healthcare environment
  • A+ or Microsoft Certification Program (MCP) certification
  • Associates Degree
  • Familiar with *nix commands
  • Aware of ITIL concepts
  • Non-smoker

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Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.

Requirements:

  • Medical customer service, patient account resolution, insurance and/or call center experience
  • Professional presentation with clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving and research skills
  • Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
  • Good computer skills
  • Excellent documentation skills
  • Demonstrated stable work history
  • Excellent documentation skills
  • Demonstrated stable work history
  • Bilingual

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Wanted: Under the supervision of the Insurance Department Supervisor, ensures the efficient operation and effective reimbursement of traditional Medicare and other government account receivables by researching accounts, refilling or appealing claims, submitting additional medical documentation, and tracking account status by monitoring and analyzing assigned unresolved standard Medicare and other government accounts. This position will initiate contacts and negotiate appropriate resolution (internal and external) as well as receive and resolve inquiries and correspondence from government parties and patients. The ability to analyze, audit and reconcile traditional Medicare accounts is critical to this position. Processes in the claims resolution may vary based on clients’ needs and/or contract. In this position you will follow-up on aged accounts receivable to help ensure continuity of cash flow and to help secure resolution of account balances.

Essential Functions:

  • Resolve and reconcile traditional Medicare claims through the DDE system.
  • Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients
  • Other duties as assigned in our team-oriented environment

Knowledge, Skills, And Abilities:

  • Extensive knowledge in working traditional Medicare claims through utilization of the Direct Data Entry (DDE) system (example Nordian, Palmetto, Ability, etc.)
  • Ability to navigate in the DDE system to reconcile and/or resolve traditional Medicare claims
  • Fluent knowledge all federal, state and local legal aspects of collection activities
  • Ability to operate a PC and general office equipment
  • Ability to work well under pressure and multi-task routinely
  • Professional presentation, appearance, and demeanor
  • Demonstrated stable work history
  • HIPAA knowledge

Education And Experience:

  • Demonstrated stable work history
  • At least two years’ experience handling traditional Medicare accounts receivables

Preferences:

  • Knowledge of Managed Care insurance payers
  • Knowledge of commercial insurance payers

Click Here to Apply for this Job

Benefits

  • Opportunities for Career Growth
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Monthly Contests with Cash Bonuses & Fun Prizes
  • Profit-Sharing Program
  • 401(k)
  • Employee Education Programs
  • Friendly Work Environment
  • Teladoc