Wanted: Individuals with extensive experience assisting hospitals and their patients to resolve unprocessed insurance accounts. The candidates should possess excellent communication, organizational and multi-tasking skills and be able to work in a fast-paced environment. Knowledge of HIPAA is also expected. Also, any certifications by HFMA, AAHAM will be recognized and rewarded. If you do not yet possess these credentials, we will help you achieve them through our employer-supported continuing education program.

Responsibilities include:

• Assist patients and their insurance carriers to resolve open account balances.
• Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
• Review an average of 70+claims per day.

Skills/Experience required:

• High school diploma/GED
• Medical account resolution experience
• Medical insurance billing experience a plus
• Strong customer service skills
• Ability to work well under pressure and with others
• Outstanding listening, communication and problem-solving skills
• Professional approach and appearance
• 10-key proficient
• Typing of 50 WPM minimum

M/F/H/V/EOE/AA

All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.

Wanted: Enthusiastic self-starters with excellent communication, organizational and multi-tasking skills to join a team-oriented, fast-paced environment. With an excellent training program, experience is preferred but not required, so get paid to learn on the job and grow with us!

Opportunities available:

• Inbound Customer Service
• Outbound Customer Service
• Data Entry/Posting

Responsibilities include:

• Communicating with patients to help them resolve their healthcare accounts
• Resolving issues, setting payment expectations, arranging payments and requesting information from patients

Preferable skills/experience:

• Medical collection experience
• Medical insurance billing experience
• Strong customer service experience
• Ability to work well under pressure
• Outstanding listening, communication and problem-solving skills
• Professional appearance
• Bilingual a plus

 

Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.

Requirements:

• Medical customer service, patient account resolution, insurance and/or call center experience
• Professional presentation with clear verbal communication, proper grammar and articulation
• Excellent listening, interpersonal, teamwork, problem-solving and research skills
• Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
• Good computer skills
• Excellent documentation skills
• Demonstrated stable work history
• Excellent documentation skills
• Demonstrated stable work history
• Bilingual

 

HR Administrator will handle diverse human resource duties to include administration of benefits and HR programs. This position also assists with entry within payroll/timekeeping systems and backs up payroll functions occasionally.

Requirements

• At least three years broad-based benefits administration experience in mid-size companies (400-700 employees
• Prior HR Generalist experience with a proven track record of success
• Demonstrated stable work history
• Proficiency in FMLA regulations and tracking
• Excellent computer skills involving heavy data entry and navigation of websites
• Microsoft Outlook, Excel and Word proficiency
• Highly-organized with ability to multi-task and work under pressure with deadlines
• Professional presentation with excellent customer service skills showing compassion and concern while remaining confidential at all times
• Excellent communication, interpersonal and teamwork skills

 

The Insurance Manager is primarily responsible for overseeing and ensuring effectiveness of PFS Group’s Insurance Follow- Up Department, and coordinates day-to-day operations. This position also maintains compliance of departmental policies and procedures, meeting operational and production standards, improving service levels, preparing reports, maintaining professional and technical knowledge, and accomplishing organizational goals. Reporting to the Corporate Director of Insurance and serving as a member of the organization’s Management Team, the position contributes to the development and implementation of organizational strategies, policies, and practices.

Requirements

• Reasonable command of Excel, Word and Power Point for report creation and presentation
• Professional presentation, appearance, and demeanor
• Demonstrated leadership, teamwork and time management skills
• Extensive background, experience, and knowledge with Hospital Revenue Cycle
• Extensive knowledge in Commercial, State, and Government Insurance
• Ability to work well under pressure and multi-task
• Excellent communication skills, both written and verbal
• Outstanding listening, problem-solving, and researching skills
• Must be available during common hours, which can vary (may include evening and occasional weekend hours)
• At least 3 years of successful experience in a healthcare environment managing a team of insurance follow-up FTE’s
• Demonstrated stable work history
• Understanding of CUBS computer system a plus

Under the supervision of the Insurance Manager, this position is responsible for initiating bad debt calls and answering telephone call inquiries while providing excellent customer service to patients resolving longer term unresolved accounts, assisting them by providing avenues for finalization of their account. It is responsible for researching and resolving questions and account issues to ensure client balances are resolved. Position does require extensive call volume to patients and insurance companies. Spanish speaking is a must.

Requirements

• Medical collections and/or medical call center experience
• Outstanding listening, communication, problem-solving and research skills
• Good computer skills
• Strong customer service experience demonstrating compassion and concern along with some assertiveness skills
• Ability to work well under pressure and multi-task routinely
• Professional presentation/appearance/demeanor
• Demonstrated stable work history
• Bilingual – Spanish
• Knowledge of CUBS