We need people to join our team.

Our Team


At PFS Group, you’ll find passionate people from all walks of life working together to make the world a little better every day. Come work with us.


Victor Espinoza - PFS Group Team
VICTOR ESPINOZA

1. Describe your current role at PFS Group and your responsibilities

Client Manager for Saint Francis, Oklahoma Heart, MultiCare, Kootenai and Trios.

2. What’s your favorite thing about working at PFS Group?

The opportunities that are out there for anyone that wants it, also that it’s a family owned business and the owners are involved.

3. What are your passions outside PFS Group?

Golf and riding motorcycles.

4. Personal motto?

Action is the foundation key to all success.

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

19 years

Victor Espinoza
Client Manager

Stephen Rogers - PFS Group Team
STEPHEN ROGERS

1. Describe your current role at PFS Group and your responsibilities.

I’m a Project Manager. My responsibilities include all that is necessary to ensure that my projects run smoothly, do not cause patient complaints, and are profitable. Ultimately, anything and everything that occurs with my project is my responsibility. Currently, I am in charge of the Houston Methodist project.

2. What’s your favorite thing about working at PFS Group?

Opportunities. Ever since I started here on the dialer in Outbound, there have been opportunities available. It’s been up to me to pursue them and do what was/is necessary to take advantage of those opportunities, but they’ve been here. In my time at PFS, I have come from having a job and trying to pay bills, to supporting a family and building a career. I’ve worked at other companies where opportunities are available up to a point, and I’ve worked for places where those above you do not take a vested interest in helping you grow. That’s not the case at PFS Group, and it starts with opportunity.

3. What are your passions outside PFS Group?

Aside from my wife, my biggest one would be playing guitar, which I’ve done for 20 years. Additionally, I love music, golf, and the outdoors (hunting and fishing).

4. Personal motto?

I have two. “…in all things God works for the good of those who love Him, who have been called according to His purpose.” Romans 8:28. And, “You don’t get what you don’t ask for.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

6.5, all at PFS Group.

 

Stephen Rogers
Project Manager

Desiree Adams - PFS Group Team

1. Describe your current role at PFS Group and your responsibilities.

I am a Resource Allocation Supervisor. I manage systems and resources responsible for monitoring, tracking and producing effective call center schedules, analysis, and call center forecasts, as well as, key operational reports to ensure achievement of operating objectives.

2. What’s your favorite thing about working at PFS Group?

The growth and the ability to learn new things. Your previous experience or lack thereof will not hold you back from career advancements here at PFSG. The leadership team pushes you to think for yourself instead of relying on them to always assist you which will in turn, will lead you on the career path that you’ve always wanted. Also knowing that what I do not only makes a difference in the lives of my employees but also impacts the patient population we assist on a daily basis.

3. What are your passions outside PFS Group?

I’m a huge movie buff and I love watching action movies (old and new). I also love cooking and trying out new recipes at home, but my biggest passion would have to be my children.

4. Personal motto?

My psychology professor shared this quote with the class on the first day and it’s stuck with me ever since. “The early bird gets the worm, but the second mouse gets the cheese.” To me this means it’s not always a good thing to be first at doing something, there’s consequences in everything you do so think about your next move before you rush into it.

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

I have been a Supervisor for about a year and half now but I’ve been in customer service for over 15 years.

Desiree Adams
Resource Allocation Supervisor

Rachel Hall - PFS Group Team
RACHEL HALL

1. Describe your current role at PFS Group and your responsibilities.

Operations Insurance Department Manager/ Bad Debt Department Manager. My responsibilities include daily management of the Hospital Insurance receivable accounts. Managing and maintaining our insurance department functions and processes. In addition to maintaining a quality service by establishing and enforcing organization standards.

2. What’s your favorite thing about working at PFS Group?

It is great to work with a group that cares about their company and doing a good job. I work in an environment where honesty, hard work, and integrity still exist.

3. What are your passions outside PFS Group?

Spending quality time with family. Reading. Scrap booking.

4. Personal motto?

“Every Accomplishment Starts with the Decision to Try”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

21 Years

Rachel Hall
Insurance Department Manager

Samantha Smith - PFS Group Team
SAMANTHA SMITH

1. Describe your current role at PFS Group and your responsibilities.

Currently, I am the Project Manager for three clients; CHI St. Luke’s, UTMB, and Adena. I manage each project and the onsites associated with each project. I work directly with each client on a day to day basis to further the relationship between PFS and the client.

2. What’s your favorite thing about working at PFS Group?

My favorite thing about PFS is that each person is very dedicated and loyal to PFS. Each person brings a different personality and job knowledge and together we make PFS great.

3. What are your passions outside PFS Group?

Outside of work, I like to spend time with my friends and family. I enjoy spending time with my son and going on different adventures with him.

4. Personal motto?

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

3.5 years.

Samantha Smith
Project Manager

Ashley Huerta - PFS Group Team
ASHLEY HUERTA

1. Describe your current role at PFS Group and your responsibilities.

I am currently a Project Coordinator for Albert Einstein Health Care and Adena Health Systems.  I manage the projects onsite liaisons and AR to maintain a proper account flow.  I work directly with the client on a day to day basis.

2. What’s your favorite thing about working at PFS Group?

The endless learning opportunities.

3. What are your passions outside PFS Group?

Spending time with my daughter, working out and shopping.

4. Personal motto?

“The only person you should try to be better than is the person you were yesterday.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

10 years.

Ashley Huerta
Project Coordinator

Current Job Opportunities

Our success as a company depends on the strength of our team. We work closely with our employees to build an innovative,
creative and rewarding work environment.

After completing the application, you will be returned to the home page. Thank you for your submission.

Click Here to Apply

Wanted: Individuals with extensive experience assisting hospitals and their patients to resolve unprocessed insurance accounts. The candidates should possess excellent communication, organizational and multi-tasking skills and be able to work in a fast-paced environment. Knowledge of HIPAA is also expected. Also, any certifications by HFMA, AAHAM will be recognized and rewarded. If you do not yet possess these credentials, we will help you achieve them through our employer-supported continuing education program.

Responsibilities include:

  • Assist patients and their insurance carriers to resolve open account balances.
  • Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
  • Review an average of 70+claims per day.

Skills/Experience required:

  • High school diploma/GED
  • Medical account resolution experience
  • Medical insurance billing experience a plus
  • Strong customer service skills
  • Ability to work well under pressure and with others
  • Outstanding listening, communication and problem-solving skills
  • Professional approach and appearance
  • 10-key proficient
  • Typing of 50 WPM minimum

M/F/H/V/EOE/AA

All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.

Wanted: Enthusiastic self-starters with excellent communication, organizational and multi-tasking skills to join a team-oriented, fast-paced environment. With an excellent training program, experience is preferred but not required, so get paid to learn on the job and grow with us!

Opportunities available:

  • Inbound Customer Service
  • Outbound Customer Service
  • Data Entry/Posting

Responsibilities include:

  • Communicating with patients to help them resolve their healthcare accounts
  • Resolving issues, setting payment expectations, arranging payments and requesting information from patients

Preferable skills/experience:

  • Medical collection experience
  • Medical insurance billing experience
  • Strong customer service experience
  • Ability to work well under pressure
  • Outstanding listening, communication and problem-solving skills
  • Professional appearance
  • Bilingual a plus

 

Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.

Requirements:

  • Medical customer service, patient account resolution, insurance and/or call center experience
  • Professional presentation with clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving and research skills
  • Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
  • Good computer skills
  • Excellent documentation skills
  • Demonstrated stable work history
  • Excellent documentation skills
  • Demonstrated stable work history
  • Bilingual

Wanted: Under the supervision of the Insurance Department Supervisor, ensures the efficient operation and effective reimbursement of traditional Medicare and other government account receivables by researching accounts, refilling or appealing claims, submitting additional medical documentation, and tracking account status by monitoring and analyzing assigned unresolved standard Medicare and other government accounts. This position will initiate contacts and negotiate appropriate resolution (internal and external) as well as receive and resolve inquiries and correspondence from government parties and patients. The ability to analyze, audit and reconcile traditional Medicare accounts is critical to this position. Processes in the claims resolution may vary based on clients’ needs and/or contract. In this position you will follow-up on aged accounts receivable to help ensure continuity of cash flow and to help secure resolution of account balances.

Essential Functions:

  • Resolve and reconcile traditional Medicare claims through the DDE system.
  • Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients
  • Other duties as assigned in our team-oriented environment

Knowledge, Skills, And Abilities:

  • Extensive knowledge in working traditional Medicare claims through utilization of the Direct Data Entry (DDE) system (example Nordian, Palmetto, Ability, etc.)
  • Ability to navigate in the DDE system to reconcile and/or resolve traditional Medicare claims
  • Fluent knowledge all federal, state and local legal aspects of collection activities
  • Ability to operate a PC and general office equipment
  • Ability to work well under pressure and multi-task routinely
  • Professional presentation, appearance, and demeanor
  • Demonstrated stable work history
  • HIPAA knowledge

Education And Experience:

  • Demonstrated stable work history
  • At least two years’ experience handling traditional Medicare accounts receivables

Preferences:

  • Knowledge of Managed Care insurance payers
  • Knowledge of commercial insurance payers

HR Administrator will handle diverse human resource duties to include administration of benefits and HR programs. This position also assists with entry within payroll/timekeeping systems and backs up payroll functions occasionally.

Requirements

  • At least three years broad-based benefits administration experience in mid-size companies (400-700 employees
  • Prior HR Generalist experience with a proven track record of success
  • Demonstrated stable work history
  • Proficiency in FMLA regulations and tracking
  • Excellent computer skills involving heavy data entry and navigation of websites
  • Microsoft Outlook, Excel and Word proficiency
  • Highly-organized with ability to multi-task and work under pressure with deadlines
  • Professional presentation with excellent customer service skills showing compassion and concern while remaining confidential at all times
  • Excellent communication, interpersonal and teamwork skills

 

Under the joint supervision of the North Carolina Insurance Manager(s) and the Director of Human Resources, the HR/Office Manager ensures that the North Carolina facility is maintained as a safe, healthy and aesthetically pleasant working environment. The position ensures that physical security measures are maintained and properly tracked, and coordinates with maintenance staff to ensure that the environment is clean and comfortable for the employees. The HR/Office Manager facilitates HR and company initiatives to ensure that they are implemented at the North Carolina Office in the same manner as other PFS Group locations. They work very closely with the Corporate Office Human Resources and facility management areas, and acts as primary back up during absence of the Insurance Manager.

Requirements

  • At least five years human resources generalist experience in a 100+ employee company
  • Demonstrated stable work history
  • Demonstrated leadership, team work and time management skills
  • Ability to mentor, train, motivate and influence others positively
  • Professional presentation with clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving and research skills
  • Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast- paced environment
  • Detail oriented with respect to review and creation of documentation
  • Good Microsoft Outlook, Excel, and Word skills
  • Excellent documentation skills

Preferences

  • Prior office management or facilities management experience
  • Non-smoker
The Insurance Manager is primarily responsible for overseeing and ensuring effectiveness of PFS Group’s Insurance Follow- Up Department, and coordinates day-to-day operations. This position also maintains compliance of departmental policies and procedures, meeting operational and production standards, improving service levels, preparing reports, maintaining professional and technical knowledge, and accomplishing organizational goals. Reporting to the Corporate Director of Insurance and serving as a member of the organization’s Management Team, the position contributes to the development and implementation of organizational strategies, policies, and practices.

Requirements

• Reasonable command of Excel, Word and Power Point for report creation and presentation
• Professional presentation, appearance, and demeanor
• Demonstrated leadership, teamwork and time management skills
• Extensive background, experience, and knowledge with Hospital Revenue Cycle
• Extensive knowledge in Commercial, State, and Government Insurance
• Ability to work well under pressure and multi-task
• Excellent communication skills, both written and verbal
• Outstanding listening, problem-solving, and researching skills
• Must be available during common hours, which can vary (may include evening and occasional weekend hours)
• At least 3 years of successful experience in a healthcare environment managing a team of insurance follow-up FTE’s
• Demonstrated stable work history
• Understanding of CUBS computer system a plus

This position is responsible for operating and maintaining the outbound call production via the use of the Strata and Interaction Client dialers. This position includes: controlling dial speed in relation to available resources, monitoring phone lines to ensure proper function, creating, following, and updating schedules, weekly inventory control, building dialer campaigns for new projects, troubleshooting Strata and Interaction Client when needed. This position is also responsible for any dialer reports requested or kept for historical records.

Requirements

  • At least one year in a call center environment
  • Knowledge and experience in using a dialer system and its operation/concepts
  • Understand how to build campaigns through strata and CIC (SQL experience is beneficial)
  • Ability to quickly learn multiple systems, such as, CIC, Strata, Dynacall, and also specialty apps.
  • Professional presentation skills with clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving, oral/written communication, and research skills
  • Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
  • Microsoft Office experience (Word, Excel, Outlook) with good keyboarding skills; ability to manage multiple computer screens
  • Demonstrated stable work history

Benefits

  • Opportunities for Career Growth
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Monthly Contests with Cash Bonuses & Fun Prizes
  • Profit-Sharing Program
  • 401(k)
  • Employee Education Programs
  • Friendly Work Environment
  • DailyPay