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At PFS Group, you’ll find passionate people from all walks of life working together to make the world a little better every day.
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Current Job Opportunities
Our success as a company depends on the strength of our team. We work closely with our employees to build an innovative, creative and rewarding work environment.
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The Client Manager (CM) is responsible for ensuring that a client’s needs are met as required in the Master Services Agreement with the client and that the internal project goals are achieved. The CM must be able to maintain composure, remain calm, and manage adverse and/or high-stress situations. The CM assists in the supervision of Project Coordinators (PC) and Liaisons.
ESSENTIAL FUNCTIONS
- Responding and following-up on any client issues immediately and providing communication, resolution, and feedback to the client. Initial response must be within one hour of issue being reported. Resolution may be longer, but client must be kept updated on progress.
- Implement and monitor service lines to improve the accounts receivable performance for our clients and report the achievements
- Responsible for communicating to the Executive Team any client-related concern or potential issue before it reaches crisis mode
- Assisting the VP or Director of Client Management in developing a plan of action for client-related concerns and potential threats to minimize escalated issues.
- Preparing Month End Executive Overview Reports for clients and communicating results to the client. Month-End Reports are due to the client by the 5th working day or 2 days after internal distribution.
- Approving and ensuring accuracy of monthly/bi-monthly client invoices. Invoices must be approved for delivery on the 1st day of the month OR the date designated by the Executive Team.
- Approving and ensuring accuracy of weekly bad debt offloads.
- Maintaining and communicating issues and successes on the Customer Service Log.
- Proactively identify and communicating trends to the client and internally to PFS Group teams.
- Proactively identify and document achievements of the projects and report them to the internal teams at PFS Group and the client
- Preparing Client Issue summaries to be sent to internal leadership weekly. These reports are due each Friday between NOON and 4PM CST.
- Project Comparative Reports completed monthly by the 5th working day or 2 days after internal distribution.
- Facilitating monthly/bi-weekly Operational Meetings with clients.
- Facilitating monthly/bi-weekly Workgroup meetings with internal staff.
- Supervising Project Coordinators and Onsite Liaisons, including support, motivation and evaluating performance.
- Communicating client specific information to the Operations Team.
- Completing daily project quality assurance functions including the Daily Operations Report, the Status Code Aging, the Statement Check Report and Tickler QA.
- Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal and written communication skills
- Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Strong mathematical and analytical skills
- Strong organizational skills
- Strong attention to detail
- Customer service principles and practices
- Confidentiality a must
PERFORMANCE STANDARDS
- ATB inventory over 120 days from assignment less than 3%
- Meeting monthly collections goals as determined by the Executive Team
- Meeting status code aging standards
EDUCATION AND EXPERIENCE
- At least four years in the hospital revenue cycle industry
- Stable job history
PREFERENCES
- At least two years’ management experience
- Bachelor’s Degree strongly preferred
- CRCE, CRCP or CRCS strongly preferred (CRCS must be acquired upon hire)
Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.
Requirements:
- Medical customer service, patient account resolution, insurance and/or call center experience
- Professional presentation with clear verbal communication, proper grammar and articulation
- Excellent listening, interpersonal, teamwork, problem-solving and research skills
- Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
- Good computer skills
- Excellent documentation skills
- Demonstrated stable work history
- Excellent documentation skills
- Demonstrated stable work history
- Bilingual
Client Assistant/On-Site Support Representative
The Client Support Representative works on-site at one of our clients' offices and provides administrative support to the team at our corporate headquarters in Houston, Texas. In this role you will be the face of our company, and we expect the highest level of professionalism possible. Duties may include detailed patient account/payment research, certain clerical functions, and meeting with patients that come to the facility for help understand their account(s) better.
A Self-motivated team player, you may be just the person we are looking for. Team Work, Dependability, Motivation and Ethics are an integral part of all positions with PFS Group. Working knowledge of FDCPA, FCRA, HIPAA are helpful but not required.
Qualified Candidates Should Possess:
- At least one year professional office environment experience, preferably within medical office exposure
- Experience with MS Word, Excel, Outlook and good keyboarding skills - typing at least 40 wpm
- Excellent written, oral, and listening communication skills
- High School diploma or General Education Degree (GED)
- Possess basic mathematical skills
- Ability to apply good judgment in dealing with problem solving and carrying out directives
- Capability to uphold highest level of confidentiality and professionalism
- Strong customer service experience demonstrating compassion and concern
- Ability to work well under pressure and multi-task routinely
- Professional presentation/appearance/demeanor
- Demonstrated stable work history
- Capacity to read, write and comprehend insurance and patient correspondence
- Self-motivated team player
- Spanish speaker
All candidates will be required to undergo a pre-employment drug screen and a national background check.
PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, (ZayZoon option available!) medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance MDLive and a matching 401(k) with profit-sharing, etc.
Wanted: Enthusiastic self-starters with excellent communication, organizational and multi-tasking skills to join a team-oriented, fast-paced environment. With an excellent training program, experience is preferred but not required, so get paid to learn on the job and grow with us!
Opportunities available:
- Inbound Customer Service
- Outbound Customer Service
- Data Entry/Posting
Responsibilities include:
- Communicating with patients to help them resolve their healthcare accounts
- Resolving issues, setting payment expectations, arranging payments and requesting information from patients
Preferable skills/experience:
- Medical collection experience
- Medical insurance billing experience
- Strong customer service experience
- Ability to work well under pressure
- Outstanding listening, communication and problem-solving skills
- Professional appearance
- Bilingual a plus
Job description
PFS Group, one of the fastest growing national healthcare outsourcing companies, is seeking Insurance Representatives to provide regular communication with insurance companies to ensure timely resolution of account balances and patient’s eligibility for date of service. It also involves placing outgoing calls and receiving incoming calls to facilitate collection and resolution of insurance accounts.
PFS Group is focused on helping our client partners resolve healthcare accounts receivable better and faster than our competition. Our experience and success, combined with a strategic sense of urgency, provide unparalleled results for our prestigious clients.
Would you like to be a part of one of the fastest growing national healthcare outsourcing companies? One that is experiencing steady growth while providing superior service to our clients?
Under the supervision of the Insurance Department Supervisor, ensures the efficient operation and effective reimbursement of third party account receivables by researching accounts, refiling or appealing claims, submitting additional medical documentation and tracking account status by monitoring and analyzing assigned unresolved third party accounts. This position initiates contacts and negotiates appropriate resolution (internal and external) as well as receives and resolves inquiries and correspondence from third parties and patients. The ability to analyze, audit and reconcile an account is critical to this position. Processes in the claims resolution may vary based on clients’ needs and/or contract. This position follows-up on aged accounts receivable to help ensure continuity of cash flow and to help secure resolution of account balances.
Requirements
- Medical insurance and/or medical collections experience
- Ability to analyze, audit and reconcile accounts
- Knowledgeable in all aspects of insurance reimbursement
- Knowledge of government, commercial, worker’s comp and managed care reimbursement guidelines
- Familiarity with all federal, state and local legal aspects of collection activities
- Outstanding listening, communication, problem-solving and research skills
- Good Microsoft Outlook, Excel, and Word skills
- Strong customer service experience demonstrating compassion and concern
- Able to communicate effectively both oral and written and good interpersonal skills
- Ability to work well under pressure and multi-task routinely
- Professional presentation/appearance/demeanor
- Demonstrated stable work history
- HIPAA knowledge
Preferences
- Medi-Cal and California Children’s Services (CCS)
- Knowledge of Medicare and Medicaid regulations and other insurance guidelines preferred
- EPIC experience
- Familiar with Waystar
- Experience using CUBS computer system
Wanted: Individuals with extensive experience assisting hospitals and their patients to resolve unprocessed insurance accounts. The candidates should possess excellent communication, organizational and multi-tasking skills and be able to work in a fast-paced environment. Knowledge of HIPAA is also expected. Also, any certifications by HFMA, AAHAM will be recognized and rewarded. If you do not yet possess these credentials, we will help you achieve them through our employer-supported continuing education program.Responsibilities include:
- Assist patients and their insurance carriers to resolve open account balances.
- Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
- Review an average of 70+claims per day.
Skills/Experience required:
- High school diploma/GED
- Medical account resolution experience
- Medical insurance billing experience a plus
- Strong customer service skills
- Ability to work well under pressure and with others
- Outstanding listening, communication and problem-solving skills
- Professional approach and appearance
- 10-key proficient
- Typing of 50 WPM minimum
M/F/H/V/EOE/AA
All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.
Under the supervision of a Project Manager (PM), the Project Coordinator (PC) is responsible for ensuring that a client's needs are met as required in the Master Services Agreement with the client and that the internal project goals are achieved. The PC must be able to maintain composure, remain calm, and manage adverse and/or high-stress situations. The PC may assist in the supervision of Liaisons.
Requirements
- Excellent verbal and writ ten communication skills
- Proficient in Microsoft: Office (Word, Excel, Outlook, PowerPoint)
- Strong mathematical and analytical skills · Strong organizational skills
- Strong attention to detail · Customer service principles and practices
- Confidentiality a must · At least four years in the hospital revenue cycle industry
- Stable job history
Preferences
- At least two years of management experience
- Bachelor's Degree strongly preferred
- CRCE, CRCP, or CRCS strongly preferred (CRCS must be acquired upon hire)
Job description
PFS Group is one the fastest growing national healthcare outsourcing companies. Our experienced professionals communicate with patients to provide a compassionate account resolution and billing experience. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our healthcare clients and their patients.
Responsibilities of our Patient Experience Specialists include:
1. Communicating with patients to help them resolve their healthcare accounts
2. Solving issues, setting payment expectations, arranging payments and requesting information from patients
3. Provide knowledgeable answers to questions
Qualifications
- Strong customer service experience demonstrating compassion and concern
- Excellent phone etiquette, verbal, written, and interpersonal skills
- Outstanding listening, communication, problem-solving and research skills
- Good computer and data entry skills
- Ability to work well under pressure and multi-task routinely
- Professional presentation/appearance/demeanor
- Demonstrated stable work history
Preferences
- Medical customer service, patient account resolution, insurance and/or call center experience
- CUBS computer system experience
- Prior call center experience
- All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.
PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, Zayzoon option available, PTO, medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance, MDLive and a matching 401(k) with profit-sharing, etc. If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, come grow with us.
This is a Hybrid position - 1 - 2 days in the office, and the others Working from Home!!
This Client Support Representative will work for the hospital business office and provides administrative support to the team at our corporate headquarters in Houston, Texas. In this role you will serve as the primary communication between the client hospital and PFS Group while maintaining the highest level of efficiency, confidentiality and professionalism. Duties may include detailed patient account/payment research, certain clerical functions, and meeting with patients that come to the facility for help understand their account(s) better. You would need to go into the office possibly one to two times a week.
A Self-motivated team player, you may be just the person we are looking for. Team Work, Dependability, Motivation and Ethics are an integral part of all positions with PFS Group. Working knowledge of FDCPA, FCRA and HIPAA are helpful but not required.
Qualified Candidates Should Possess:
- At least one year patient accounting experience in a Hospital based business office setting preferred.
- Experience with MS Word and Excel
- Excellent written, oral, and listening communication skills
- High School diploma or General Education Degree (GED) and some college preferred.
- Able to type at least 40 words per minute.
- Possess basic mathematical skills
- Ability to apply good judgment in dealing with problem solving and carrying out directives
- Ability to uphold highest level of confidentiality and professionalism
- Desire to work in a team environment
- Ability to self-motivate
- Equipment would be provided - you would need broadband internet - no hotspot
All candidates will be required to undergo a pre-employment drug screen and a national background check.
PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, (ZayZoon option available!) medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance MDLive and a matching 401(k) with profit-sharing, etc. If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, come grow with us! Please submit your resume and salary requirements and/or salary history for consideration.
PFS Group is a medium business in Cincinnati, OH 93711. We are creative, professional, challenging and our goal is to assist patients resolve their hospital billing as they complete their healthcare experience..
Our work environment includes:
- Modern office setting
- Safe work environment
- On-the-job training
- Hybrid - 1-2 days in the business office, the rest Work from Home
Client Support Representative –
This Client Support Representative will work 1-2 days a week on-site in the TriHealth hospital business office and provides administrative support to the team at our corporate headquarters in Houston, Texas. Other days you can Work from Home. In this role you will serve as the primary communication between the client hospital and PFS Group while maintaining the highest level of efficiency, confidentiality and professionalism. Duties may include detailed patient account/payment research, certain clerical functions, and meeting with patients that come to the facility for help understand their account(s) better.
A Self-motivated team player, you may be just the person we are looking for. Team Work, Dependability, Motivation and Ethics are an integral part of all positions with PFS Group. Working knowledge of FDCPA, FCRA and HIPAA are helpful but not required.
Qualified Candidates Should Possess:
- At least one year patient accounting experience in a Hospital based business office setting preferred.
- Experience with MS Word and Excel
- Excellent written, oral, and listening communication skills
- High School diploma or General Education Degree (GED) and some college preferred.
- Able to type at least 40 words per minute.
- Possess basic mathematical skills
- Ability to apply good judgment in dealing with problem solving and carrying out directives
- Ability to uphold highest level of confidentiality and professionalism
- Desire to work in a team environment
- Ability to self-motivate
- Equipment will be provided - Broadband internet is required (no hotspot)
All candidates will be required to undergo a pre-employment drug screen and a national background check.
PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, (ZayZoon option available!) medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance MDLive and a matching 401(k) with profit-sharing, etc. If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, come grow with us! Please submit your resume and salary requirements and/or salary history for consideration.
Benefits
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Opportunities for Career Growth
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Medical, Dental & Vision Insurance
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Life Insurance
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Short & Long Term Disability Insurance
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Monthly Contests with Cash Bonuses & Fun Prizes
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Profit-Sharing Program
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401(k)
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Employee Education Programs through PFS University
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Friendly Work Environment
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DailyPay