We need people to join our team.

Our Team


At PFS Group, you’ll find passionate people from all walks of life working together to make the world a little better every day. Come work with us.


Victor Espinoza - PFS Group Team
VICTOR ESPINOZA

1. Describe your current role at PFS Group and your responsibilities

Client Manager for Saint Francis, Oklahoma Heart, MultiCare, Kootenai and Trios.

2. What’s your favorite thing about working at PFS Group?

The opportunities that are out there for anyone that wants it, also that it’s a family owned business and the owners are involved.

3. What are your passions outside PFS Group?

Golf and riding motorcycles.

4. Personal motto?

Action is the foundation key to all success.

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

19 years

Victor Espinoza
Director of Client Relations

Stephen Rogers - PFS Group Team
STEPHEN ROGERS

1. Describe your current role at PFS Group and your responsibilities.

I’m a Project Manager. My responsibilities include all that is necessary to ensure that my projects run smoothly, do not cause patient complaints, and are profitable. Ultimately, anything and everything that occurs with my project is my responsibility. Currently, I am in charge of the Houston Methodist project.

2. What’s your favorite thing about working at PFS Group?

Opportunities. Ever since I started here on the dialer in Outbound, there have been opportunities available. It’s been up to me to pursue them and do what was/is necessary to take advantage of those opportunities, but they’ve been here. In my time at PFS, I have come from having a job and trying to pay bills, to supporting a family and building a career. I’ve worked at other companies where opportunities are available up to a point, and I’ve worked for places where those above you do not take a vested interest in helping you grow. That’s not the case at PFS Group, and it starts with opportunity.

3. What are your passions outside PFS Group?

Aside from my wife, my biggest one would be playing guitar, which I’ve done for 20 years. Additionally, I love music, golf, and the outdoors (hunting and fishing).

4. Personal motto?

I have two. “…in all things God works for the good of those who love Him, who have been called according to His purpose.” Romans 8:28. And, “You don’t get what you don’t ask for.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

6.5, all at PFS Group.

 

Stephen Rogers
Director of Customer Service

Brian Moore - PFS Group Team
BRIAN MOORE

1. Describe your current role at PFS Group and your responsibilities.

I am currently the Quality Assurance and CPI (Continuous Process Improvement Manager). I am responsible for overseeing the quality in the corporate and satellite offices ensuring every employee is providing outstanding customer service to our patient population while exceeding our client’s expectations and achieving the overall organization operating goals companywide.

2. What’s your favorite thing about working at PFS Group?

The growth opportunities and the ability to learn new things while being able to develop and pass the torch to our frontline employees to ensure their continued success within our organization. The career advancements are extraordinary and endless the sky is the limit here at PFSG it is solely up to you how high you can soar. Knowing that what I do not only makes a difference in the lives of our employees but also impacts the patient population we assist on a daily basis leaving them with a sense of comfort and hope.

3. What are your passions outside PFS Group?

My favorite hobby is spending as much time as I can with my friends, and family it is so rewarding. Something that very few know about me is that I volunteer as often as possible at an outreach ministries center. Whenever I can give back, pay it forward, or help build the foundations of someone’s life is priceless to me.

4. Personal motto?

If you see something say something a small act of kindness can shape someone’s entire future for the better ask yourself who can you help today?

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

Before venturing into the healthcare field, I wanted to become a Licensed Professional Counselor. I worked for 5 years as a Mental Health Professional also known as a community service provider who offers services for improving an individual’s health, and state of wellbeing. I then received an opportunity to start my healthcare career by working for a Medical Billing facility in California. Which allowed me a broader overview of the insurance billing, and healthcare environment. I then moved to the hospital setting working as the Quality Assurance Manager for the customer service department. I then took a job in Houston working for the seventh biggest corporation at that time Enron overseeing quality, and auditing. I then ventured on to Excel Telecommunications overseeing their Quality Department for 8 years the company relocated to Dallas, TX and closed their doors in Houston, I then moved onto PFS Group, where I’ve now been for 10 years for a total of 23 years overall in my field of expertise.

Brian Moore
Quality Assurance and Training Manager

Rachel Hall - PFS Group Team
RACHEL HALL

1. Describe your current role at PFS Group and your responsibilities.

Operations Insurance Department Manager/ Bad Debt Department Manager. My responsibilities include daily management of the Hospital Insurance receivable accounts. Managing and maintaining our insurance department functions and processes. In addition to maintaining a quality service by establishing and enforcing organization standards.

2. What’s your favorite thing about working at PFS Group?

It is great to work with a group that cares about their company and doing a good job. I work in an environment where honesty, hard work, and integrity still exist.

3. What are your passions outside PFS Group?

Spending quality time with family. Reading. Scrap booking.

4. Personal motto?

“Every Accomplishment Starts with the Decision to Try”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

21 Years

Rachel Hall
Director of Insurance

Samantha Smith - PFS Group Team
SAMANTHA SMITH

1. Describe your current role at PFS Group and your responsibilities.

Currently, I am the Project Manager for four clients: Edward Elmhurst, Silver Cross, CHI – St Lukes, and UTMB. I manage each project and the on-sites associated with each project. I work directly with each client on a day to day basis to further the relationship between PFS and the client.

2. What’s your favorite thing about working at PFS Group?

My favorite thing about PFS is that each person is very dedicated and loyal to PFS. Each person brings a different personality and job knowledge and together we make PFS great.

3. What are your passions outside PFS Group?

Outside of work, I like to spend time with my friends and family. I enjoy spending time with my son and going on different adventures with him.

4. Personal motto?

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

3.5 years.

Samantha Smith
Project Manager

Ashley Huerta - PFS Group Team
ASHLEY HUERTA

1. Describe your current role at PFS Group and your responsibilities.

I am currently a Project Coordinator for Albert Einstein Health Care and Adena Health Systems.  I manage the projects onsite liaisons and AR to maintain a proper account flow.  I work directly with the client on a day to day basis.

2. What’s your favorite thing about working at PFS Group?

The endless learning opportunities.

3. What are your passions outside PFS Group?

Spending time with my daughter, working out and shopping.

4. Personal motto?

“The only person you should try to be better than is the person you were yesterday.”

5. Number of years you’ve worked in your field of expertise (not just here at PFS Group)?

10 years.

Ashley Huerta
Project Coordinator

PFS Group Job Fairs

Hope to see you there!

Houston Job Fairs

Where: Career Choice – Crowne Plaza – River Oaks – 2712 SW FWY, Houston, TX 77098
When: 11AM – 2PM on December 6th, 2018

 

Raleigh Job Fairs

Where: Best Hire – Raleigh
When: Time TBD on November 29th, 2018

Current Job Opportunities

Our success as a company depends on the strength of our team. We work closely with our employees to build an innovative,
creative and rewarding work environment.

After completing the application, you will be returned to the home page. Thank you for your submission.

Click Here to Apply

Under the supervision of the Insurance Manager, this position is responsible for initiating bad debt calls and answering telephone call inquiries while providing excellent customer service to patients resolving longer term unresolved accounts, assisting them by providing avenues for finalization of their account. It is responsible for researching and resolving questions and account issues to ensure client balances are resolved. Position does require extensive call volume to patients and insurance companies. Spanish speaking is a must.

Requirements

  • Medical collections and/or medical call center experience
  • Outstanding listening, communication, problem-solving and research skills
  • Good computer skills
  • Strong customer service experience demonstrating compassion and concern along with some assertiveness skills
  • Ability to work well under pressure and multi-task routinely
  • Professional presentation/appearance/demeanor
  • Demonstrated stable work history
  • Bilingual – Spanish
  • Knowledge of CUBS
Wanted: This position is responsible for providing patient financial services to the assigned projects via phone, email and/or written communications. Under the direction of the Customer Service Supervisor and Senior Representative, the Representative communicates primarily with Spanish speaking patients and guarantors to resolve the patient accounts assigned to PFSG. This is accomplished by adhering to PFSG standard operating procedures (SOP), as well as guidelines established by the individual client policies. The CSR is responsible for collecting payments, establishing payment plans, offering approved discounts, and facilitating applications for financial aid. This person is responsible for achieving acceptable levels of Average Handle Time (AHT), setting reasonable expectations for the callers and meeting all commitments made to the callers. HIPAA Certification must be maintained and HIPAA compliance must be strictly adhered to. The Representative must maintain an acceptable level of quality with respect to all work efforts.

Requirements:

  • Medical customer service, patient account resolution, insurance and/or call center experience
  • Professional presentation with clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving and research skills
  • Highly-organized with ability to multi-task, work well under pressure with deadlines and work well in a fast-paced environment
  • Good computer skills
  • Excellent documentation skills
  • Demonstrated stable work history
  • Excellent documentation skills
  • Demonstrated stable work history
  • Bilingual

 

Wanted: Enthusiastic self-starters with excellent communication, organizational and multi-tasking skills to join a team-oriented, fast-paced environment. With an excellent training program, experience is preferred but not required, so get paid to learn on the job and grow with us!

Opportunities available:

  • Inbound Customer Service
  • Outbound Customer Service
  • Data Entry/Posting

Responsibilities include:

  • Communicating with patients to help them resolve their healthcare accounts
  • Resolving issues, setting payment expectations, arranging payments and requesting information from patients

Preferable skills/experience:

  • Medical collection experience
  • Medical insurance billing experience
  • Strong customer service experience
  • Ability to work well under pressure
  • Outstanding listening, communication and problem-solving skills
  • Professional appearance
  • Bilingual a plus

 

Wanted: Individuals with extensive experience assisting hospitals and their patients to resolve unprocessed insurance accounts. The candidates should possess excellent communication, organizational and multi-tasking skills and be able to work in a fast-paced environment. Knowledge of HIPAA is also expected. Also, any certifications by HFMA, AAHAM will be recognized and rewarded. If you do not yet possess these credentials, we will help you achieve them through our employer-supported continuing education program.

Responsibilities include:

  • Assist patients and their insurance carriers to resolve open account balances.
  • Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
  • Review an average of 70+claims per day.

Skills/Experience required:

  • High school diploma/GED
  • Medical account resolution experience
  • Medical insurance billing experience a plus
  • Strong customer service skills
  • Ability to work well under pressure and with others
  • Outstanding listening, communication and problem-solving skills
  • Professional approach and appearance
  • 10-key proficient
  • Typing of 50 WPM minimum

M/F/H/V/EOE/AA

All candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.

The Project Manager (PM) is responsible for ensuring that a client’s needs are met as required in the Master Services Agreement with the client and that the internal project goals are achieved. The PM must be able to maintain composure, remain calm, and manage adverse and/or high-stress situations. The PM assists in the supervision of Project Coordinators (PC) and Liaisons.

ESSENTIAL FUNCTIONS

  • Responding and following-up on any client issues immediately and providing communication, resolution, and feedback to the client. Initial response must be within one hour of issue being reported. Resolution may be longer, but client must be kept updated on progress.
  • Implement and monitor service lines to improve the accounts receivable performance for our clients and report the achievements
  • Responsible for communicating to the Executive Team any client-related concern or potential issue before it reaches crisis mode
  • Assisting the VP or Director of Project Management in developing a plan of action for client-related concerns and potential threats to minimize escalated issues.
  • Preparing Month End Executive Overview Reports for clients and communicating results to the client. Month-End Reports are due to the client by the 5th working day or 2 days after internal distribution.
  • Approving and ensuring accuracy of monthly/bi-monthly client invoices. Invoices must be approved for delivery on the 1st day of the month OR the date designated by the Executive Team.
  • Approving and ensuring accuracy of weekly bad debt offloads.
  • Maintaining and communicating issues and successes on the Customer Service Log.
  • Proactively identify and communicating trends to the client and internally to PFS Group teams.
  • Proactively identify and document achievements of the projects and report them to the internal teams at PFS Group and the client
  • Preparing Client Issue summaries to be sent to internal leadership weekly. These reports are due each Friday between NOON and 4PM CST.
  • Project Comparative Reports completed monthly by the 5th working day or 2 days after internal distribution.
  • Facilitating monthly/bi-weekly Operational Meetings with clients.
  • Facilitating monthly/bi-weekly Workgroup meetings with internal staff.
  • Supervising Project Coordinators and Onsite Liaisons, including support, motivation and evaluating performance.
  • Communicating client specific information to the Operations Team.
  • Completing daily project quality assurance functions including the Daily Operations Report, the Status Code Aging, the Statement Check Report and Tickler QA.
  • Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Strong mathematical and analytical skills
  • Strong organizational skills
  • Strong attention to detail
  • Customer service principles and practices
  • Confidentiality a must

PERFORMANCE STANDARDS

  • ATB inventory over 120 days from assignment less than 3%
  • Meeting monthly collections goals as determined by the Executive Team
  • Meeting status code aging standards

EDUCATION AND EXPERIENCE

  • At least four years in the hospital revenue cycle industry
  • Stable job history

PREFERENCES

  • At least two years’ management experience
  • Bachelor’s Degree strongly preferred
  • CRCE, CRCP or CRCS strongly preferred (CRCS must be acquired upon hire)
  • Non-smoker

Benefits

  • Opportunities for Career Growth
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Monthly Contests with Cash Bonuses & Fun Prizes
  • Profit-Sharing Program
  • 401(k)
  • Employee Education Programs
  • Friendly Work Environment
  • DailyPay