Experience a Smooth Ride with PFS Group.
-
Case Study: Memorial Hermann.
Recognized nationally as a high-quality healthcare provider and leading innovator, Memorial Hermann’s patient cash simply wasn’t where the hospital network projected it should be. The percentage of collection rates from self-pay vendors was in decline and account resolution fell behind.
-
Case Study: Albert Einstein Health Network.
For the Albert Einstein Health Network, a not-for-profit system in the heart of metro Philadelphia, account resolution teetered on the edge of missed opportunity. Comprised of an acute-care teaching hospital, primary and emergency care centers, behavioral health facilities, a physical therapy center and other health clinics, Einstein’s percentage of collection rates needed improvement. Hovering around 9% to 10%, the rate wasn’t dismal, but to improve the system’s bottom line, Einstein needed to see more returns and see them faster. An influx of patient complaints, stemming from poor account resolution techniques, made management wary of its next move.