Founder and President Jeff L. Gorski started PFS Group in 2005, based on principles and methodologies acquired from over two decades in the healthcare industry. Since then, PFS Group has become one of the most successful, fastest-growing patient account management companies in the nation. By combining experienced professionals with cutting-edge technology and top-notch processes, our goal is to produce outstanding results for our hospital partners. From our inception, our objective has been to help your patients resolve their accounts efficiently, while achieving an outstanding perception of your organization.
Mission Statement and Values
The mission of PFS Group is to help our clients and partners achieve 100% patient statisfaction and operational excellence
The mission of PFS Group is to help our clients and partners achieve 100% patient satisfaction and operational excellence by providing cost effective resources and technology that bring real value to their business processes.
- PFS Group is committed to quality and unparalleled customer service in all aspects of our business.
- Our objective is to exceed expectations.
- Our success is built by creative and productive employees working as one who are encouraged to think “outside the box” and feel free to make suggestions to improve our level of service.
- Our primary goal is to live our mission statement and help us continue to be an industry leader.
PFS Group was established by visionary leaders who believe in simple, guiding principles and values
The fundamental values that form the foundation of PFS Group’s culture are:
- Quality. We maintain the highest standards and achieve them by continually measuring and improving our outcomes.
- Innovation. We welcome change, encourage invention and continually seek better, more efficient ways to achieve our goals.
- Teamwork. We collaborate and share knowledge to benefit our clients for the advancement of our mission.
- Service. We strive to exceed our clients’ expectations.
- Integrity. We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect and transparency.
- Compassion. We demonstrate our commitment to world-class service by providing a caring and supportive environment for our client’s patients.